MAIL
Written customer service inquiries can be mailed to the following address:

            Argentina
            Victoria Martel
            Catamarca 1966
            (1640) Martinez
            Buenos Aires-  Argentina

Dear Customer,

Welcome to Victoria Martel’s Website.

The company Victoria Martel develops and markets products related to Argentina's traditions, history and people

Victoria Martel is one of the world’s first companies that markets, distributes and sells artisan and high-quality Argentine products in the form of theme kits. 
 The mission of the company is to turn the usual offering or buying of products related to Argentina, for no special reason or circumstance, a pleasant and simple experience.

Through Victoria Martel's brand you will find and learn about this country's fascinating customs and traditions. 

In these pages you will find unique, high quality Argentine products, made by experienced craftsmen and artisans who have devoted long hours to the making of these kits, using indigenous raw materials such as Andean wools, Alpaca silver, leather, and native wood, following traditional methods.

Thus, when you receive our products you can be certain that the piece you’ve purchased will be unique and precious.

Browse our website for a full outlook of our products.  We’re sure there’s bound to be something perfect for you, a loved one or your home.

Viviana Parrino -  Iván Maschwitz
Co-Founders

ORDERING
 
When you purchase one of our products you’ll be acquiring a little piece of Argentina’s history and culture into your and other people’s lives.
Ordering a product from us is thrilling and easy.

HOW TO PLACE AN ORDER?

-Ordering By Phone:
We encourage you to order online for the fastest possible service, but please feel free to call in your order.
Before you call, please fill out our order form, and have your credit card and expiration date handy. Credit card only; sorry, no C.O.D.’s
USA Phone 1-646-827-9673
Argentina Phone ++5411-4717-6273/++5411-4836-2898

Fax Orders
Please fill out our order form, sign the order form where indicated and enter your card number and expiration date. Fax it to:
USA Phone 1-646-827-9673
Argentina Phone ++5411-4717-6273

VICTORIA MARTEL GUARANTEE.
At Victoria Martel, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your gift, we'll exchange it or refund the credit card used for purchase.

We have a site especially designed for Wholesalers/Retailers/Representatives
You can visit this site by clicking www.victoriamartel.com/index_retail.php, or once you enter our website (www.victoriamartel.com), you must click on Retail. where you can browse our line of products in a fast an easy way. Prices are not shown.

If you’d like to see our FOB wholesale price in the retail section, you will be asked to send an e-mail to ventas@victoriamartel.com asking for a user name and a password to have access to our Retail Site. Or once you Register, you will automatically have access to our retail site. That password will allow you to look through our list of products with retail prices and any new or special offer items

We want to make your search and/or purchase something easy and simple.  If you can’t find what you’re looking for, or if you have any questions, don’t hesitate to contact us at ventas@victoriamartel.com and a specialized representative will assist you in the best possible way.  If you prefer to call us, you can do so at the following phone numbers:

USA Phone 1-646-827-9673
Argentina Phone 5411-4717-6273/++5411-4836-2898